Account and access
Help with sign in, password resets, user roles, and permission setup.
Support
Lasalva Support Center
Find practical help for setup, bookings, billing, and troubleshooting. If you need direct assistance, our team is available at support@lasalva.com.
Bookings and availability
Troubleshoot booking links, schedule gaps, staff assignment, and calendar behavior.
Billing and subscriptions
Get help with invoices, card updates, plan changes, and renewal questions.
Integrations and notifications
Assistance with reminders, email delivery, and connected services.
Getting started checklist
Follow this sequence to launch your booking page quickly and avoid common setup issues.
- Create your business profile with location, hours, and contact details.
- Add services with pricing, duration, and assigned staff.
- Configure staff schedules and booking buffers.
- Share your booking page and run a test booking.
Troubleshooting guides
Customers cannot see available time slots
Check staff schedules, service assignment, booking buffers, and whether the profile is marked as bookable.
Booking confirmations are not received
Confirm the customer email address, review spam/junk folders, and verify notification settings in your account.
A team member is missing from booking flow
Make sure the staff profile is active, assigned to at least one service, and has an available schedule.
Cannot update subscription details
Open billing settings, verify payment method validity, and retry. If the problem persists, contact support.
Support response times
Response windows are measured during business days and may vary during holidays.
| Plan | Typical response |
|---|---|
| Starter | Within 1 business day |
| Professional | Within 8 business hours |
| Enterprise | Priority queue with expedited handling |
Need direct help?
Include your business name, issue summary, and screenshots when possible. This helps us resolve requests faster.
support@lasalva.com